Out of Stock/Back order Items:
If your item is out of stock or is on back order, we will notify you via email as soon as possible. You will then have the option to choose another item or request a full refund.
Orders for products are processed within 48 hours, and are usually shipped within 2-3 business days. Your order is processed in the order it was placed amongst other orders from other customers.
Out of stock items may take additional time to ship. All items are shipped via USPS unless otherwise noted. Shipping rates are a flat fee based on item purchased. (No local pickup is available)
There is a 10 day return policy on all items, with the following conditions:
-Merchandise must be factory sealed to receive a refund.
-Opened items cannot be returned unless defective.
-No returns on personal use products including all novelties unless defective.
-Shipping charges are not refundable.
-Please contact us for an authorization number before returning any items.
-We are sorry but we do not pay for postage on returns.
-We generally do not believe in charging restocking fees, however, to protect adult-wholesale.com against abuse of this policy, We reserve the right to charge a restocking fee (up to 15%) at our discretion.
The following procedures must be followed or the return will be refused.
-Contact us and request a Return Merchandise Authorization number.
-Include a copy of invoice which was received with the product(s).
-To obtain a refund for a non-defective product, you must return the product factory sealed.
11861 Bryant Circle
Westminster, CO 80234